Delivery & Returns
Delivery costs quoted by Office Screens (XL Displays Ltd) are for mainland UK only. This excludes Northern Ireland, Highlands & Islands, Channel Islands, Isle of Man and other remote locations. For other locations and International deliveries please contact us.
Delivery is to ground floor only. All protective packaging needs to be disposed of / recycled by the recipient. Our delivery drivers cannot take waste packaging. Large quantities of Office Screens may be delivered on a pallet which is a curb side delivery only. Unpacking, pallet disposal and moving of Screens cannot be undertaken by our drivers. Please have adequate facilities and staff in place to accept partition screen deliveries. Thank you for your understanding.
All stock items are dispatched on the same day if ordered by 2pm. Custom manufactured items, printed displays and graphic design services are subject to longer lead times. Please see website product pages for individual dispatch and delivery times.
Delivery costs are unique to each product based on weight, size and quantity. Delivery costs are calculated at checkout.
Receipt of Goods
Please ensure all goods are checked thoroughly for condition and quantity at time of delivery before signing for them. Please report any damage, accompanied with a supporting photograph and order number to [email protected] within 24hrs of receipt. Reported items after this time may lead to us being unable to support any claims.
Returns: Faulty Goods
In the unlikely event that your goods arrive faulty or with a manufacturing defect please contact us within 30 days of purchase to claim a refund or an exchange. We will pay for the cost of returning faulty goods and delivering a replacement.
Returns: Cancelled Orders
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you the amount in relation to goods to which cancellation rights apply.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or damage sustained prior to the goods being received by us. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
If you have cancelled your order you must return the goods to us within 14 calendar days of the cancellation. It is your responsibility to return the goods and you must cover the delivery cost of returning the item(s). Any items returned must be sealed, unused and in their original packaging. We cannot provide a refund for items which have been opened, used or damaged. Please note: there may be a restocking fee for returned goods of up to 30% of the value of the goods, this does not include the delivery charge.
If you choose to return goods to us, we will not be responsible for any damage or loss that occurs during transit. If items are lost or damaged during transit when being returned, we reserve the right to charge you or not refund you for the items.
Returns: Made to Order/Bespoke Items
Items that are manufactured to order, altered to your specification or custom printed with supplied artwork, cannot be returned or exchanged unless they have manufacturing defects, highlighted by the recipient within 24 hours of delivery. These products include, but are not limited to: all custom printed products, Office Screens (including all Office Screens, Desk Screens, Partitions, Screens manufactured with Perspex / Acrylic and Safety Glass, including Sneeze Screens and Social Distancing products), Display Boards (except our in-stock variations) and Notice Boards. These items are made exclusively when we receive your order and are not held in stock for immediate dispatch. For safety and hygiene reasons, they cannot be returned to stock and re-sold. Please select your sizes and colours carefully prior to ordering. We have colour swatch books available and fabric samples. If you need help or assistance to confirm sizing, specification or delivery options, prior to ordering, please call 01234 676767 or contact us.